aloft Platform Account Terms
We at aloft set out the terms that govern your account, deposits, withdrawals, and use of our sportsbook, live-dealer tables, slots, and esports markets. These terms apply to all users who access aloft services in jurisdictions where local law permits such activity.
Our platform operates across football markets (Liga 1, Piala AFF, Champions League), live-dealer games (blackjack, roulette, baccarat, Dragon Tiger), slot titles (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports betting (Mobile Legends, Free Fire, PUBG Mobile). Payment methods include DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and virtual accounts from mobile banking, local payment, online payment, and e-wallet.
By creating an account on aloft, you agree to these terms. We encourage you to read them carefully before your first deposit or bet.
Account Opening and Verification on aloft
When you join aloft, we require accurate personal information: your full name, date of birth, email address, and phone number. We use this data to verify your identity and comply with anti-money-laundering regulations. Verification typically completes within standard review windows; we may request additional documents (ID, address proof) if needed.
We do not permit account sharing, use of false identities, or multiple accounts per person. If we detect duplicate or fraudulent accounts, we reserve the right to suspend or close them without notice. Users in Jakarta, Surabaya, Bandung, and Medan must comply with local regulations governing online gaming.
Your aloft account password: You are responsible for keeping your password confidential. We will never ask for your password via email or support chat. If you suspect unauthorized access, contact our support team immediately.
Deposits and Payment Methods on aloft
We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and virtual accounts from mobile banking, local payment, online payment, and e-wallet. Deposits are processed by third-party payment providers; we are not responsible for delays caused by those providers. Funds typically arrive within minutes to your aloft balance.
We do not charge deposit fees. However, your payment provider may apply fees; check with them directly. Minimum and maximum deposit amounts are displayed on the deposit screen and vary by payment method.
Bonus terms on aloft: We may offer welcome bonuses or promotional credits to new or existing users. Any bonus is subject to terms we publish at the time of offer—including wagering requirements, game restrictions, and expiry dates. Bonuses are not withdrawable as cash; only winnings generated from bonus play may be withdrawn, subject to the published terms.
Withdrawals and Settlement on aloft
You may withdraw funds from your aloft balance at any time, subject to verification and payment processor availability. Withdrawals process via your original deposit method. We do not offer subject to verification; processing times depend on the external payment provider and typically range from standard business windows to several hours.
Key takeaways
- We require verified identity and accurate personal information to open an aloft account.
- Deposits via mobile banking, local payment, online payment, e-wallet, and bank virtual accounts settle within minutes.
- Withdrawals process via your original deposit method, subject to verification windows.
- Bonuses carry wagering requirements and game restrictions; only winnings are withdrawable.
We reserve the right to request additional verification before processing large withdrawals. This is standard anti-fraud practice and protects both you and aloft. If your withdrawal is delayed, contact our support team with your transaction ID.
Our aloft Betting and Dispute Policy
All bets on aloft settle according to official results published by the relevant league, tournament organizer, or game provider. For football markets (Liga 1, Piala AFF, Champions League), we settle against official league records. For live-dealer games, settlement is immediate and visible on camera. For slots and esports, settlement is algorithmic and certified by our game providers.
If you believe a bet has settled incorrectly, contact our support team within 48 hours with your bet ID and details. We will review the settlement against official records. If an error is confirmed, we will correct your balance. Disputes not raised within 48 hours are considered final.
Cancelled or postponed matches: If a match is cancelled or postponed, bets on that match are voided and your stake is returned to your aloft balance. If a match is rescheduled and played within a standard window (typically 48 hours), bets remain active and settle on the rescheduled result. Longer delays may result in void bets; we will notify you if this occurs.
Suspension and account closure on aloft: We may suspend or close your account if you violate these terms, engage in fraud, or breach local regulations. Suspension is typically temporary; closure is permanent. Upon closure, we will return your remaining balance to your original deposit method, subject to verification and any outstanding disputes.
Jurisdiction and applicable law: Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. If you access aloft from a restricted jurisdiction, we reserve the right to suspend your account without notice.
Limitation of liability: aloft is not responsible for technical failures, internet outages, or payment provider delays that affect your account or bets. We are not liable for losses resulting from your use of aloft, except where prohibited by law. Our liability is limited to the amount you have deposited on aloft in the preceding 12 months.
Changes to these terms: We may update these terms at any time. Changes take effect when posted on this page. Continued use of aloft after changes are posted constitutes acceptance of the updated terms. We encourage you to review this page regularly.
For questions about these terms or your aloft account, contact our support team via email or live chat during standard hours. We are committed to resolving issues fairly and transparently.