aloft Privacy Policy

This page describes what we collect when you use aloft and how we keep that data protected. We at aloft take your privacy seriously and operate under clear, transparent rules about personal information, account data, and payment details.

Our commitment is to explain exactly what happens to your data from the moment you sign up through your first deposit, withdrawal, and ongoing account activity. We do not sell your information to third parties, and we limit collection to what is necessary for account verification, payment processing, and compliance with local law.

If you have questions about how we handle your data, this policy sets out the full picture. We also provide contact details at the end so you can reach our support team directly.

What we collect on aloft

We collect personal data in three main categories: account information, payment details, and behavioural data. When you register on aloft, we ask for your full name, email address, phone number, and date of birth. This information is required to verify your identity and comply with anti-money-laundering rules that apply in supported jurisdictions.

Payment data includes your chosen method—whether DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet—along with transaction history, deposit amounts, and withdrawal requests. We do not store your full card or bank account number; payment processors handle that encryption separately.

Behavioural data covers your login times, which markets you view (Liga 1, Piala AFF, Champions League, live-dealer tables, slots, esports), and your session duration. We use this to improve our platform, detect fraud, and ensure fair play across our sportsbook and live-dealer games.

How we use your data

We use your personal information for five core purposes. First, account verification: we confirm your identity before allowing deposits or withdrawals. Second, payment processing: we share your payment method and transaction details with our payment partners to complete mobile banking transfers, local payment payments, online payment settlements, and bank transfers via e-wallet, mobile banking, local payment, or online payment.

Third, compliance and fraud prevention: we check your data against regulatory lists and monitor for suspicious activity. Fourth, customer support: we use your email and phone number to respond to queries about your account, deposits, or withdrawals. Fifth, platform improvement: we analyse how you interact with our sportsbook, live-dealer tables, and slots to fix bugs and add features.

We do not use your data for marketing emails or promotional messages unless you explicitly opt in. We do not sell or rent your information to advertisers, data brokers, or third-party marketers.

Third-party processors and data sharing

Our payment partners—e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and the banks local payment, online payment, e-wallet, mobile banking—receive your transaction data to process deposits and withdrawals. These partners operate under their own privacy policies and are bound by data-protection agreements with us.

We also share anonymised data with our hosting provider and analytics service to monitor platform performance. Your servers may sit outside your jurisdiction; however, we encrypt all data in transit and at rest using industry-standard protocols.

We do not share your personal data with law enforcement unless required by a valid legal order. If we receive a government request, we will notify you unless legally prohibited from doing so.

Your rights on aloft

You have the right to access, correct, or delete your personal data. You can request a copy of all information we hold about you by contacting our support team. You also have the right to object to certain types of processing, such as profiling for fraud detection, though this may limit your ability to use aloft services.

If you wish to close your account, we will delete your personal data within 30 days, except where we are required by law to retain it for compliance or dispute resolution. Withdrawal records and transaction history may be kept for up to seven years to satisfy regulatory obligations.

Cookies and tracking

We use cookies to keep you logged in, remember your preferences, and track your session on aloft. These are essential for the platform to function. We also use analytics cookies to understand how you navigate our sportsbook, live-dealer tables, and esports markets so we can improve the user experience.

You can disable non-essential cookies in your browser settings, but this may affect your ability to use certain features. We do not use third-party tracking pixels or retargeting cookies.

Data retention and security

We retain your account data for as long as your account is active. If you close your account, we keep your data for 30 days in case you wish to reopen it. After that, we delete personal information except where retention is required by law—for example, transaction records for anti-money-laundering compliance.

We protect your data using encryption, firewalls, and access controls. Our team members can only view your information if they have a legitimate business reason. We conduct regular security audits and respond immediately to any suspected breach.

However, no system is completely secure. We cannot guarantee absolute protection against all cyber threats. If a breach occurs, we will notify you and relevant authorities as required by law.

Changes to this policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by email or by posting a notice on aloft. Your continued use of the platform after such changes constitutes your acceptance of the updated policy.

This policy is effective as of the date shown at the top of the page. If you have any questions or concerns about how we handle your data, please contact our support team using the details below.

Contact aloft

If you wish to exercise your rights, report a privacy concern, or request a copy of your data, you can reach our support team via email or through your account settings on aloft. We aim to respond to all requests within 14 days.

Our services are available only where local law permits. By using aloft, you acknowledge that you have read and understood this privacy policy and agree to our collection and use of your data as described.